' Chimney Rock - Shipping Information
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Shipping Information

Where’s my order? 

Once we receive your order, processing and handling can sometimes take up to two business days. Once your package ships, you will receive an email confirmation with tracking number. 

For status updates, you can also consult our order tracking page.
Please note: Due to nationwide shipping and trucking bottle necks, some orders and deliveries may be delayed. Thank you for your ongoing patience.

Why doesn’t my tracking number work? (It isn’t updating.) 
For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. At times, a tracking number is live but does not show activity yet. As soon as the package is scanned by the common carrier, the progress will update. If you have further questions, please contact Customer Care and include your order number for an update. 

Where do you ship?
Our wines can be shipped to all states except the following: Alabama, Arkansas, Delaware, Indiana, Mississippi, Rhode Island, and Utah.

Inquire about 3rd party storage services. 

What days do you ship? 
We currently ship Monday - Friday. We are currently unable to facilitate weekend deliveries.
Please note that our Shipping Cut-off is 4pm PT. Orders received after this time will be processed the next business day and will ship accordingly. Typically only business days are used to calculate transit time, so please select a future ship date at check out to avoid additional transit time over weekends.

What are the options for hot or cold weather shipping? 
Wine does not like extreme temperatures. Hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine transfers to the purchaser. No insurance for heat or cold damage is provided by the shipper. We are not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment.
All shipments will ship using the method selected during checkout. We highly encourage expedited shipping during extreme temperatures or in the event that you need your wine by a certain date.

During summer months, we have identified AZ, CA, CO, FL, GA, KY, NC, NM, NV, SC, TN, and TX as states that where shipments would benefit from one of the ice pack shipping methods. 
Upon request, we can hold your shipment until weather patterns change. Please contact Customer Care immediately with your order number.

What are the holiday shipping cutoffs? 
Make sure your wines and/or gifts get there in time for the holidays. We recommend allowing at least 2 weeks for delivery during major holiday windows. Consult our holiday schedule as a guide to plan for transit time based on where you are shipping.

Shipping Policy
All wine sales are final. The final mile carrier (UPS or FedEx) will make up to 3 delivery attempts, requiring an adult 21 years or older to sign for the package. You can expect your delivery in a few days, so please use an address where someone over 21 will be present to sign. Expedited packages are only delivered Monday through Friday.
Missed delivery attempts could also result in compromising the quality of the wine. Wine purchases are not refundable. We highly recommend you ship to a business address where an adult 21 or older is available to sign for your delivery. We support both UPS and FEDEX for delivery. Should you select FEDEX as your preferred shipper, you also have the option to ship to a FedEx Office Print & Ship Center or request a redirect to a Walgreens near you to ensure fast and safe delivery. Find a FedEx 'Hold at Location' near you or your gift recipient.

What if I missed the delivery attempts and my wine gets returned to you? 
In the unfortunate circumstance that your order is returned to our warehouse, please contact Customer Care for further assistance. Refunds are not issued and reshipment fees are the responsibility of the consumer.

Looking for information regarding Gift Cards? Click here to view our Gift Card FAQ.