Gift Cards FAQ
Q: HOW DO I KNOW MY GIFT RECIPIENT RECEIVED THEIR DIGITAL GIFT CARD?
A: Visit the Check Order Status page of our online Gift Card Shop, and enter your Confirmation Number. You’ll be able to find your Confirmation Number in your email receipt sent from noreply@cardfoundry.com with the subject line “Receipt for your Terlato Wine Group gift card order”
Your email receipt also has a link to check your order status.
Q: MY GIFT RECIPIENT TOLD ME THEY NEVER RECEIVED THE DIGITAL GIFT CARD.
A: If a digital gift card was ordered, a separate email will be sent to the recipient from egift@cardfoundry.com with the link to the gift card. Please have them check their spam/junk folder and/or look for an email from egift@cardfoundry.com
Q: CAN I DELIVER TO AN INTERNATIONAL ADDRESS?
A: No, we are only able to ship and deliver to US addresses.
Q: HOW DO YOU CHECK THE BALANCE OF A GIFT CARD?
A: Visit the Check Gift Card Balance page of our Gift Card Shop or email giftcard@twg.com for assistance.
Q: HOW DO I USE YOUR GIFT CARD ONLINE?
A: During Checkout in the Payment Information section, select the Gift Card tab and enter your Gift Card number in the Gift Card field. Then click Complete Order to process your order.
Q: WHAT CAN I PURCHASE WITH YOUR GIFT CARD?
A: At this time, you may use our Gift Cards to purchase wine or merchandise. Winery experiences are excluded and you cannot use a gift card to purchase gift cards.
Q: CAN YOU USE GIFT CARDS TO PAY FOR WINERY EXPERIENCES?
A: At this time, Gift Cards purchased from our online Gift Card Shop are only redeemable for wine or merchandise. Winery experiences are excluded. If you would like to purchase a digital gift card for a winery experience, please visit our partner Tock to learn more about their gift cards. Tock gift cards are a separate program.
Q: WHERE CAN I USE YOUR GIFT CARDS?
A: You can shop online or in person at Chimney Rock, Rutherford Hill and/or Sanford to purchase wine or merchandise. Experiences and Gift Cards are excluded.
Q: HOW LONG DOES SHIPPING TAKE FOR PHYSICAL GIFT CARDS?
A: Fulfillment and shipping generally take up to 7 business days via USPS. If you would like to receive your order sooner, please select the 2 day or overnight option. Please note that weather and nationwide shipping bottlenecks may cause longer delays. If you need your order immediately, please select the eGift Card option during Checkout.
Q: WHAT’S YOUR ORDER CUT-OFF FOR PHYSICAL GIFT CARDS?
A: Physical gift cards orders placed after 3pm ET may not be fulfilled until the next business day. No overnight deliveries are available for Saturday or Sunday. Any overnight orders fulfilled on Friday before 3pm ET will not arrive until the following Monday.
Q: DO YOU ACCEPT BULK/CORPORATE ORDERS FOR GIFT CARDS?
A: You may order as many physical or digital gift cards as you like from our online Gift Card shop. If you have questions, please email giftcard@twg.com.
Q: STILL HAVE QUESTIONS ABOUT YOUR ONLINE GIFT CARD ORDER?
A: Email us at giftcard@twg.com. Note: Orders are not accepted via this email address. Email replies are issued Monday - Friday 8:30am – 4:30pm PT.